Shipping Policy – Psychobunsy

At Psychobunsy, we want your order of 100% Pima cotton polo shirts, tees, sweaters, bottoms, underwear, socks, or accessories to reach you quickly and in perfect condition. This Shipping Policy outlines our processes for order processing, delivery timelines, shipping costs, and more—so you know exactly what to expect when you shop with us.

1. Order Processing Time

After you place an order on our website, we begin processing it within 1–2 business days (excluding weekends and holidays). Processing includes verifying your payment, checking product availability, and preparing your items for shipment.

  • Processing Exceptions: During peak periods (e.g., holiday sales, new product launches), processing times may be extended to 3 business days. If this happens, we’ll send you an email to notify you of the delay and provide an updated shipping estimate.
  • Custom or Personalized Items: If you order custom products (e.g., monogrammed accessories), processing times may be longer (typically 5–7 business days) to ensure quality craftsmanship. We’ll clearly note extended processing times on the product page before you purchase.

2. Delivery Timeframes

Once your order is processed and shipped, the estimated delivery time is 6–12 business days. This timeframe applies to all destinations worldwide and is calculated from the date your order ships (not the date you place it).

  • Delivery Estimate Notes: Delivery times are estimates provided by our shipping carriers and may vary due to factors like:
  • Customs processing (for international orders): Some countries may require additional time for customs clearance, which is beyond our control.
  • Regional shipping restrictions: Remote areas or locations with limited carrier service may experience slightly longer delivery times.
  • Weather or carrier disruptions: Unforeseen events like severe weather, labor shortages, or logistical delays may impact delivery.
  • Tracking Your Order: When your order ships, we’ll send you an email with a unique tracking number and a link to the carrier’s website. You can use this tracking number to monitor your package’s progress from our warehouse to your door.

3. Shipping Costs: Global Free Shipping

We’re proud to offer free shipping on all orders worldwide—no minimum purchase required. This includes every item in our collection, from a single pair of socks to a full wardrobe of 100% Pima cotton pieces.

  • No Hidden Fees: The total price you see at checkout (in USD) is the only amount you’ll pay. We never add extra shipping charges, handling fees, or surcharges for international delivery.
  • Shipping Carriers: We work with reputable global carriers (e.g., DHL, USPS, FedEx) to ensure reliable delivery. The carrier we choose depends on your destination and the size/weight of your order—we always select the most efficient option to meet our 6–12 day delivery estimate.

4. Shipping Destinations

We ship to almost every country worldwide. During checkout, you can enter your shipping address to confirm that we deliver to your location.

  • Restricted Destinations: In rare cases, we may be unable to ship to certain countries due to local laws, trade restrictions, or carrier limitations. If your destination is restricted, you’ll see a notification at checkout, and we’ll help you find an alternative solution if possible.
  • Military or PO Box Addresses: We ship to PO boxes and military addresses (e.g., APO/FPO addresses) using carriers that support these locations. Delivery times to these addresses may be extended by 1–2 business days due to additional processing requirements.

5. Order Tracking and Notifications

We keep you informed about your order’s status every step of the way:

  • Order Confirmation: Immediately after you place an order, you’ll receive an email confirming we’ve received your request.
  • Shipment Notification: Once your order ships (within 1–3 business days), you’ll get an email with your tracking number and delivery estimate.
  • Delivery Confirmation: Most carriers will send you a notification (via email or SMS, if you provide a phone number) when your package is out for delivery or has been delivered.

If you don’t receive tracking information within 3 business days of placing your order, contact us at [email protected] with your order number—we’ll help locate your package.

6. Lost or Missing Packages

If your package is marked as “delivered” by the carrier but you haven’t received it, follow these steps:

  1. Check around your delivery location (e.g., mailroom, porch, neighbor’s house) for the package—carriers sometimes leave packages in secure, out-of-sight spots.
  2. Contact the shipping carrier directly using the tracking number to ask for delivery details (e.g., proof of delivery, exact drop-off location).
  3. If you still can’t find the package, email us at [email protected] within 5 days of the “delivered” status. We’ll work with the carrier to investigate and, if necessary, send a replacement order or issue a full refund.

For packages that are delayed beyond the 12-day estimate (and not marked as delivered), contact us at [email protected]—we’ll track the package and resolve the issue promptly.

7. Damaged or Incorrect Items

If your order arrives damaged (e.g., a torn sweater, stained tee) or contains the wrong item (e.g., incorrect size, wrong color), notify us within 3 days of delivery:

  1. Email [email protected] with your order number, photos of the damaged/incorrect item, and a description of the issue.
  2. We’ll review your request within 1–2 business days and send a replacement item for free (with expedited shipping if needed) or issue a full refund—your choice.
  3. We may ask you to return the damaged/incorrect item in some cases, but we’ll cover all return shipping costs.

8. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in carrier rates, delivery timelines, or our business practices. When we make updates, we’ll post the revised policy on our website and update the “Last Updated” date below. We encourage you to review this policy before placing an order to stay informed.

9. Contact Us

If you have questions about shipping, tracking, or your order’s delivery status, contact our customer service team at:

Email: [email protected]