Terms of Purchase – Psychobunsy

These Terms of Purchase (“Terms”) govern all purchases of products (including but not limited to 100% Pima cotton polo shirts, tees, sweaters, bottoms, underwear, socks, and accessories) from Psychobunsy (“we,” “us,” or “our”) through our website. By placing an order on our website, you (“you” or “customer”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and other applicable policies posted on the site.

1. Order Placement and Acceptance

  • Order Submission: When you complete the checkout process on our website, you submit a binding offer to purchase the selected products at the listed price (in USD, as specified in Section 4). All order details (e.g., product type, size, quantity, shipping address) are subject to your review and confirmation before submission—please verify these details carefully, as errors may delay fulfillment.
  • Order Acceptance: We reserve the right to accept or reject your order in whole or in part. Acceptance occurs only when we send you a formal order confirmation email (containing your order number, product details, and shipping information) or when we ship your products—whichever comes first. We may reject orders due to product unavailability, pricing errors, suspected fraud, incomplete shipping information, or other reasonable grounds. If your order is rejected, we will notify you promptly and issue a full refund for any amount you have already paid.
  • Order Modifications/Cancellations: Once an order is confirmed (i.e., after you receive the order confirmation email), modifications (e.g., size changes, address updates) or cancellations may only be requested if the order has not yet entered the shipping process. To request a modification or cancellation, contact us immediately at [email protected] with your order number. We cannot guarantee changes or cancellations after 24 hours of order confirmation, as orders typically begin processing within 1–3 business days.

2. Shipping and Delivery

  • Processing Time: Most orders are processed and prepared for shipping within 1–3 business days from the date of order confirmation. Processing times may be extended during peak periods (e.g., sales events, holidays) or due to unforeseen circumstances (e.g., inventory delays, shipping carrier disruptions)—we will notify you via email if your order is expected to be delayed by more than 3 business days.
  • Delivery Time: After your order ships, the estimated delivery time is 6–12 business days. This timeframe is an estimate and may vary based on factors such as shipping carrier efficiency, customs processing (for international orders), or regional shipping restrictions. Tracking information will be sent to your email once your order ships, allowing you to monitor delivery progress.
  • Shipping Costs: We offer global free shipping on all orders, with no minimum purchase requirement. No additional shipping fees will be added to your order total at checkout.
  • Delivery Responsibility: We work with reputable shipping carriers to ensure timely delivery, but we are not liable for delays, lost packages, or damages caused by the carrier (e.g., misdelivery, theft after delivery). If you do not receive your order within the estimated delivery window, or if the package is marked as delivered but not received, contact us at [email protected] with your order number and tracking information—we will assist in investigating the issue with the carrier.

3. Returns and Refunds

  • Return Eligibility: You may return any unused, unworn, and undamaged products (with original tags attached, if applicable) for a full refund within 60 days from the date of delivery. Products that have been washed, worn, altered, or damaged by the customer are not eligible for return. Customized or personalized products (if offered) are non-returnable unless they are defective or damaged upon receipt.
  • Return Process: To initiate a return:
  1. Contact us at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
  2. We will respond with a return authorization (RA) number and detailed instructions (including the return shipping address).
  3. Package the product(s) securely, include the RA number on the package, and ship the return (you are responsible for return shipping costs, unless the return is due to a defective product or our error—we will reimburse return shipping costs in such cases upon receipt of proof of shipping).
  • Refund Processing: Once we receive and inspect the returned product(s) (to confirm they meet eligibility requirements), we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). The time it takes for the refund to appear in your account may vary based on your payment provider’s processing times (typically 3–7 business days for credit cards).
  • Defective/Damaged Products: If you receive a defective, damaged, or incorrect product (e.g., wrong size, wrong style), contact us within 7 days of delivery at [email protected] with photos of the product and packaging. We will arrange for a free replacement or a full refund, including covering all return shipping costs.

4. Pricing and Payment

  • Currency: All product prices and order totals are displayed and processed in USD (United States Dollars). If you are purchasing from outside the U.S., your payment provider may apply currency conversion fees—we are not responsible for these fees, and they will not be refunded by Psychobunsy.
  • Pricing Accuracy: We strive to maintain accurate pricing on our website, but errors may occasionally occur (e.g., technical glitches, typographical errors). If a pricing error is identified after your order is placed, we will notify you immediately. You may choose to cancel the order (with a full refund) or proceed with the order at the correct price. We reserve the right to correct pricing errors at any time, even after an order is submitted.
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as displayed at checkout. All payments are processed through third-party payment providers that comply with industry security standards (e.g., PCI DSS) to protect your payment information—we do not store full payment details on our servers.
  • Taxes: Product prices do not include applicable sales taxes, customs duties, or import fees (for international orders). These charges (if any) are the sole responsibility of the customer and will be collected by the shipping carrier or customs authority upon delivery. We are not responsible for calculating or notifying you of these charges, as they vary by country/region.

5. Limitation of Liability

  • To the maximum extent permitted by applicable law, Psychobunsy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your purchase or use of our products, including but not limited to lost profits, inconvenience, or delivery delays caused by third-party carriers.
  • Our total liability to you for any claim (whether based on contract, tort, or otherwise) related to a single order shall not exceed the total amount you paid for the products in that order.

6. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will post the revised Terms on our website and update the “Last Updated” date at the bottom of this page. Your continued use of our website and placement of orders after the revised Terms take effect constitute your acceptance of the changes. We encourage you to review these Terms periodically.

7. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase, please contact us at:

Email: [email protected]