Refund Policy – Psychobunsy

At Psychobunsy, we want you to love every piece of clothing you purchase—whether it’s our 100% Pima cotton polo shirts, soft tees, cozy sweaters, or essential underwear. If you’re not completely satisfied with your order, our refund policy is designed to be fair, transparent, and easy to navigate. Below, we outline all details related to returns, refunds, and exceptions to help you make informed decisions.

1. Eligibility for Refunds

To qualify for a full refund (excluding return shipping costs, unless specified otherwise), your item(s) must meet the following criteria:

  • Timeframe: The request for a refund must be initiated within 60 days from the date of delivery (as confirmed by the shipping carrier’s tracking information). Requests made after 60 days will not be accepted.
  • Item Condition: The product must be unused, unworn, and in its original condition with all tags, labels, and packaging intact. This includes:
  • No signs of wear, washing, ironing, or alteration (e.g., no stretched fabric on 100% Pima cotton polos, no snags on sweaters, no removed tags from underwear or socks).
  • No damage caused by the customer (e.g., stains, tears, or pilling from improper care).
  • Product Type Exceptions:
  • Underwear and Socks: For hygiene reasons, these items are non-refundable unless they arrive defective, damaged, or with manufacturing errors (e.g., mismatched sizes, loose seams).
  • Custom/Personalized Items: If we offer custom products (e.g., monogrammed accessories), they are non-refundable unless the customization is incorrect or the item is defective.
  • Final Sale Items: Any product marked “Final Sale” on the website cannot be returned or refunded, even if unused.

2. Refund Processing Timeline

Once we receive and inspect your returned item(s), we’ll process your refund according to this timeline:

  1. Inspection Period: After your package arrives at our warehouse, we’ll inspect the item(s) within 2–3 business days to confirm they meet our eligibility criteria.
  2. Refund Approval/Rejection:
  • If approved: We’ll send you an email confirming your refund has been processed. Refunds are issued to the original payment method used for the purchase (e.g., credit card, PayPal).
  • If rejected: We’ll email you with the reason (e.g., “item shows signs of wear”) and offer to ship the item back to you (you’ll be responsible for return shipping costs).
  1. Refund Delivery Time: It takes 5–10 business days for the refund to reflect in your account after processing. The exact timing depends on your payment provider:
  • Credit/debit cards: 3–7 business days (varies by bank).
  • PayPal: 1–3 business days.
  • If you paid via a gift card or store credit, the refund will be issued as store credit immediately, which you can use for future purchases on our website.

3. Special Cases: Defective, Incorrect, or Missing Items

  • Defective Items: If you receive an item with manufacturing defects (e.g., loose threads on a 100% Pima cotton polo, a hole in underwear, a broken accessory), we’ll cover all return shipping costs and issue a full refund or send a replacement (if available) at no extra charge.
  • Incorrect Items: If we send you the wrong size, color, or style (e.g., you ordered a blue tee but received a red one), we’ll apologize for the error, provide a pre-paid return label, and process a full refund or send the correct item—your choice.
  • Missing Items: If your order arrives with a missing item, contact us within 3 days of delivery with your order number and a photo of the packing slip. We’ll either ship the missing item for free or issue a refund for the missing product.

4. Non-Refundable Items and Fees

The following are not eligible for refunds:

  • Shipping costs for customer-initiated returns (e.g., size changes, color preferences).
  • Final sale items (marked “Final Sale” on the product page).
  • Underwear and socks that have been opened, worn, or washed (unless defective).
  • Custom or personalized items (unless the error is ours).
  • Items damaged due to improper care (e.g., shrinking a 100% Pima cotton shirt from hot washing, pilling a sweater from rough use).

5. Questions About Refunds

If you have questions about your refund status, eligibility, or the return process, contact our customer service team at [email protected]. We’ll respond within 1–2 business days and help resolve any issues.